Effective date: August 16, 2026

This Coaching Cancellation and Rescheduling Policy applies to virtual coaching sessions provided by Purpose & Progress Coaching LLC (“Purpose & Progress,” “we,” “us,” or “our”). By scheduling or purchasing a coaching session, you agree to this policy and any additional written terms presented at booking or in a coaching agreement.

Rescheduling With at Least 24 Hours’ Notice

You may request to cancel or reschedule a session without penalty by providing at least 24 hours’ notice before the scheduled start time. A new appointment is subject to availability. A rescheduling request is not complete until it has been confirmed.

Late Cancellations

A cancellation or rescheduling request received less than 24 hours before the scheduled start time may be charged in full or counted as a used session. If the session is part of a package, the session may be deducted from the remaining package balance.

Missed Sessions and No-Shows

Missed sessions and no-shows are nonrefundable and may be charged in full or counted as used. If you have not joined the virtual session or contacted us within 15 minutes after the scheduled start time, the appointment may be treated as a no-show.

Late Arrival

If you arrive late, the session will normally end at the originally scheduled time so that later appointments are not disrupted. The session fee is not reduced because of late arrival.

Emergencies and Exceptional Circumstances

We understand that genuine emergencies and unexpected circumstances can occur. Requests for an exception may be reviewed individually, but an exception is not guaranteed. Repeated late cancellations or missed appointments may result in advance-payment requirements or refusal of future bookings.

If Purpose & Progress Cancels

If we must cancel or reschedule a session, you may choose a mutually available replacement appointment. If we cannot provide the purchased session within a reasonable period, you may request a refund for that canceled session.

Packages and Expiration

Coaching packages, prepaid sessions, and programs may include specific scheduling, cancellation, transfer, refund, and expiration terms. Those terms will be shown at purchase or provided in a separate written coaching agreement. If specific package terms conflict with this general policy, the specific written terms control.

Scope of Coaching

Coaching is an educational and personal-development service. It is not psychotherapy, mental-health treatment, crisis intervention, medical care, legal advice, financial advice, or emergency support. If you are experiencing an emergency or believe you may harm yourself or someone else, contact 911 or the appropriate emergency service in your location.

How to Contact Us

To request a cancellation or rescheduling, use the scheduling method provided with your appointment or email admin@yourpurposeprogress.com. Include your name, appointment date and time, and the requested change. Do not send sensitive medical or financial information by email.

Policy Changes

We may update this policy as our services or business practices change. The effective date above identifies the latest version. Changes apply to future bookings unless otherwise required by law or agreed in writing.